FAQs

Can I return the item if it doesn't work for me?

All sales at Via Mora are final, and items cannot be returned or exchanged. We recommend reviewing product details carefully before purchasing. However, if the item is faulty or not authentic, we offer a 100% money-back guarantee. Please contact us if this occurs.

How do I check the status of my order?

You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.

Do you provide a quality guarantee for all the products being sold?

Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.

How can I get in contact with you?

You can contact us by email. You can also open a chat with us by clicking the link provided and let us know if you have any questions or concerns.

Do you offer a refund if I don't like the product?

We do not offer refunds if you simply change your mind or are not satisfied with the product. All sales are final. However, if the item is faulty or not authentic, we provide a 100% money-back guarantee. Please contact us as soon as possible if you experience any issues with the product.

How do I order on your website?

To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.